Refund rules for digital goods differ from physical ones. Placing an order means you accept the rules below.
When we refund
- Your payment was confirmed but the delivery never happened
- The product does not work on your system and our support team cannot fix it within 24 hours of your request
- We discontinued the product permanently and your remaining time cannot be used (pro rata)
- The same order was paid for twice by mistake
When we do not refund
- A change of mind after the key has been delivered and the product works (the digital content counts as delivered and the right of withdrawal ends)
- A restricted or banned game account (see the Terms of Service)
- A key revoked because it was shared, published or resold
Updates and short outages
While a product is marked "Updating" there may be a brief interruption. That alone is not grounds for a refund; if it lasts, the lost time is added to your plan.
How to request one
Open a request through the live support window on the site or our Discord server (discord.gg/xkpTDBSMhj) with your order details. Requests are answered within 14 days at the latest; approved refunds go back through the payment method you used where possible.